Support

The effectiveness and timeliness of our technical assistance and immediate availability and delivery of requested spare parts, ensure a complete and high-quality service.

Our skilled staff is at your complete disposal to organize technical and commercial courses in order to improve your knowledge of GBG products and their functions.

For further information on our products, please contact us at +39 0516505218 or send an e-mail to info@gbg-slush.com.

Troubleshooting

Problem	Cause	Remedy
The machine does not turn on.	The main switch is off (positioned on “O”). (Cap.6)	Press the switch into position “I”.
The machine does not turn on.	The machine is not plugged in.	Insert the plug in a suitable outlet.
The tap leaks (liquid leaks from below).	The tap plug is not lubricated. (Fig.58)	Lubricate the plug and OR.
The tap leaks (liquid leaks from below).	The plug is defective.	Replace the plug.
The tap leaks (liquid leaks from above).	The OR is defective.	Replace the OR.
The tap leaks (liquid leaks from above).	The OR is not lubricated.(Fig.58)	Lubricate the plug and OR.
Product leaks from the rear part of the bowl.	The bowl is not fit correctly in place . (Par.7.5)	Check the positioning of the bowl.
	The bowl seal is not lubricated. (Fig.53)	Lubricate accordingly.
	The seal is defective.	Replace the seal.
The auger does not turn	The switch is positioned on “O”. (Cap.6)	Press the switch into position “I”.
The auger does not turn	Blocks of ice inside the bowl.	Switch off the machine, allow the bowl contents to melt and check that the product has been correctly diluted.
The machine does not make granita.	The switches are off. (Cap.6)	Press the switch into position “I”.
	The machine is near sources of heat.	Install the machine in a suitable place.
	There is insufficient ventilation.	Install the machine in a suitable place.
	The condenser is dirty. (Par.7.10.)	Call in a specialized technician to clean the condenser.
	The consistency has not been regulated correctly. (Par.6.6)	Correctly regulate the consistency.
The auger is noisy.	The front seal has been applied incorrectly. (Fig.51)	Check that the seal is applied correctly.
The auger is noisy.	The seal is not lubricated. (Fig.52)	Lubricate the seal accordingly.
The thermometer does not indicate the temperature.	The battery has run out	Replace the battery (Section 7.9.)
The thermometer does not indicate the temperature.	Probe fault	Call a specialized technician
The lighted lid does not work	It is not plugged in properly	Check that the plug is properly connected
	The switch is on “O”	Switch on the lid lamp using the switch
	Burnt-out bulb	Replace the bulb (Section 7.8.)
The tap does not dispense	Blocks of ice inside the bowl.	Switch off the machine, allow the bowl contents to melt and check that the product has been correctly diluted.
If the machine malfunctions due to causes other than those listed in this table or the proposed remedies do not solve the problem, contact a specialized technician.