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FAQ

ProblemCauseRemedy
The machine does not turn on.The main switch is off (positioned on “O”). (Cap.6)Press the switch into position “I”.
The machine is not plugged in.Insert the plug in a suitable outlet.
The tap leaks (liquid leaks from below).The tap plug is not lubricated. (Fig.58)Lubricate the plug and OR.
The plug is defective.Replace the plug.
The tap leaks (liquid leaks from above).The OR is defective.Replace the OR.
The OR is not lubricated.(Fig.58)Lubricate the plug and OR.
Product leaks from the rear part of the bowl.The bowl is not fit correctly in place . (Par.7.5)Check the positioning of the bowl.
The bowl seal is not lubricated. (Fig.53)Lubricate accordingly.
The seal is defective.Replace the seal.
The auger does not turnThe switch is positioned on “O”. (Cap.6)Press the switch into position “I”.
Blocks of ice inside the bowl.Switch off the machine, allow the bowl contents to melt and check that the product has been correctly diluted.
The machine does not make granita.The switches are off. (Cap.6)Press the switch into position “I”.
The machine is near sources of heat.Install the machine in a suitable place.
There is insufficient ventilation.
The condenser is dirty. (Par.7.10.)Call in a specialized technician to clean the condenser.
The consistency has not been regulated correctly. (Par.6.6)Correctly regulate the consistency.
The auger is noisy.The front seal has been applied incorrectly. (Fig.51)Check that the seal is applied correctly.
The seal is not lubricated. (Fig.52)Lubricate the seal accordingly.
The thermometer does not indicate the temperature.The battery has run outReplace the battery (Section 7.9.)
Probe faultCall a specialized technician
The lighted lid does not workIt is not plugged in properlyCheck that the plug is properly connected
The switch is on “O”Switch on the lid lamp using the switch
Burnt-out bulbReplace the bulb (Section 7.8.)
The tap does not dispenseBlocks of ice inside the bowl.Switch off the machine, allow the bowl contents to melt and check that the product has been correctly diluted.
If the machine malfunctions due to causes other than those listed in this table or the proposed remedies do not solve the problem, contact a specialized technician.
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